Inovent Voice · AI Call Center
Every conversation answered — by AI first, by people when it matters.
Inovent Voice answers phone calls, email, live chat and contact forms through one support engine. AI agents reply from approved knowledge in the customer's language, and hand over to a person whenever they should.
Every conversation powered by AI.
- Phone calls through Twilio
- Email, live chat and contact forms in one inbox
- Answers from approved knowledge
- Realtime voice for personal agents
What's included
Everything in Inovent Voice
Every item below is available in the product today.
Channels
- PhoneAn AI voice agent answers calls with short spoken replies, during business hours and outside them.
- EmailInbound email is classified and answered; senders and recipients are checked.
- Live chatA website chat widget where visitors can ask for a person at any time.
- Contact formsEvery message gets a ticket reference and lands in the CRM intake.
Call handling
- Transfer and callbackCallers can ask for a person: in hours they are transferred, otherwise a callback request is recorded.
- VoicemailOut of hours the caller can leave a message.
- Recording noticeCallers hear a notice when calls are recorded.
- TranscriptsEach call is a conversation with its transcript, duration and outcome.
One support engine
- TicketsOne conversation per request across channels, with priority, status and a reference number.
- Language and intentRequests are classified by intent and language, and answered in the customer's language.
- KnowledgeReplies come from approved knowledge and cite it; if knowledge doesn't answer, a person follows up.
- EscalationLegal, abuse, security and uncertain requests always go to a person.
Voice for every employee
- Talk to your agentEmployees can speak to their personal agent: realtime voice where an OpenAI Realtime or Gemini Live model is set up, push-to-talk everywhere else.
- Short-lived credentialsThe device gets a short-lived session credential; provider keys never leave the server.
Use cases
Where teams use it every day.
After-hours phone line
Calls outside business hours are answered, and urgent ones become callback requests for the morning.
Support inbox triage
Inbound email is classified, prioritised and answered from knowledge, or routed to the right person.
Website questions
Visitors get answers in chat and can switch to a person without repeating themselves.
How robots help
Robots prepare. People decide.
Support robots keep every conversation moving, under the email and approval policy you set.
- Customer Support RobotClassifies each request, searches approved knowledge, drafts the reply in the customer's language and escalates what needs a person.
- Technical & Billing Support RobotsHandle product and billing questions, with billing changes left to people.
Phone numbers, channels and the voice agent are set up with the Inovent AI team for your account — talk to us about your call volumes and languages.
One platform
Works together with the rest of Inovent Workforce OS.
Inovent HCM
Human Capital Management
People. Performance. Possibilities.
Explore Inovent HCM
Inovent Agents
AI Robot Employees & AI Agents
Digital teammates for a smarter workforce.
Explore Inovent Agents
Inovent Learn
Learning & Training
Develop skills. Empower growth.
Explore Inovent LearnInovent Voice
AI Call Center
Every conversation powered by AI.
Explore Inovent Voice
Inovent Automate
Business Automation
Streamline work. Accelerate results.
Explore Inovent Automate
Inovent Intelligence
AI Analytics & Routing
Smarter decisions. Higher performance.
Explore Inovent Intelligence
Questions
Inovent Voice, answered.
Which phone provider does Inovent Voice use?
Phone calls run through Twilio. The voice agent uses the same support engine as chat and email, so every call is also a support conversation.
Can callers always reach a person?
Yes. Saying “agent” or “person”, or pressing 0, transfers the call during business hours or records a callback request outside them.
Put Inovent Voice to work.
Start a workspace today, or book a demo and we'll walk you through it with your own processes in mind.